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POLICIES 

Hair Products and Extension Wear

Peachy Hair Extensions are not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility for any damage that may occur after installation of our products or services, as a result of misuse or failure to adhere to our instructions.

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Clients are verbally told about aftercare and post install care and policies. It is up to the clients initiative to refer back to the website for post install and aftercare instructions. Its the customers responsibility to ensure that only the correct products are used on the hair and guidelines are followed at all times. Should you have any queries on any aspects of your hair care we are more than happy to assist you.

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Returns Policy

Due to the nature of our products we CANNOT accept the return of any hair extensions and hair-pieces as they are classed as a Hygienic Product.

 

We are more than happy to provide free assistance in the matching of your hair into clip in hair extensions and hairpieces. However, it is the purchasers decision as to which colour to choose for purchase. Please ensure you are happy with the colour match before purchasing your clip in hair extensions as changes cannot be made once they have been taken away from the shop.

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The Peachy Hair Guarantee

 Peachy Hair Extensions will not be held responsible for hair that has been damaged due to the following reasons: In-corrrect Aftercare Products being used, Hair/bonds that have been coloured, this includes the use of ‘blonde’ shampoos, Hair that shows signs of heat damage ie sunbed use or the over use of heated appliances, Hair that has been worn while the client has been abroad, Hair that has been exposed to chlorine, Hair that has been snapped/broken due to lack of client care.

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If you have activated our hair guarantee and our aftercare instructions have been followed correctly, should any issues arise within one calendar month from the date of purchase we will first endevor to diagnose the problem and advise you of possible resolutions.. Should a resolution not be found we will remove sample strands (5-10 full strands with remaining bond attached) to be retained by us for testing. A Testing Form will also be completed. Should our terms and conditions have been met and the hair is deemed faulty by us, then we will replace the hair and provide full application free of charge.

 

No monetary option is available.

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AFTER CARE 
Wefts  tapes  i tips 

  • 1. Using Hair extension shampoo and conditioner is highly recommended to ensure that the bonds or tapes do not get affected and to keep your hair extensions nourished. 

  • 2. Hair extensions must be brushed regularly and where possible holding the hair extensions as we pull down will ensure the wefts doesnt slip and loosen in the track 

  • 3. Do not go to bed with wet or damp hair - this causes matting and dreads. Not so fun!

  • 4.  Always dry your hair after washing

  • 5. At night hair should be either in a loose plat or tight your hair in a loose low ponytail to the side 

  • 7.  Do not put oils or treatments directly on the roots of your hair where hair extensions are attached, oils and treatments should only be used on the mid lengths and the ends.

  • 8.  Do not brush your hair extensions when they are wet, always blast dry the roots first, hold your extensions and start brushing gently from the ends and work your way up. 

  • 9. Avoid putting heat styling tools such as straightening irons or wand directly on the bonds or where hair extensions are attached (Blow drying is fine) 

  • 10.  Regular maintenance in the studio is required to ensure your hair extensions always stay intact.  ( 6 to 8 weeks )

  • 11.  When using sunscreens that contains Avobenzone or also known as Butyl Methoxydibenzoylmethane,  We advise to always tie your hair up when sunbaking or swimming so it does not touch your suncreen on your body as we have found that this ingredient stains hair extensions to a peachy, pinky colour and hard to remove from hair.

  • 11. Always wash and dry your hair after swimming. 

  • 12. Using a leave in conditioner or serum will keep your hair extensions nourished. 

  • 13. Always use low setting on heat styling tools and make sure to use heat protecting spray

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Post Install 

  • Each track is secured with V Light Cured Adhesive to ensure track does not come loose. 

  • If there is an issue with the track we will ask for images of the track and information as to why/how this occurred. 

  • Peachy is not responsible for rough handling of weft tracks causing breakage of the thread. All clients are advised to hold the weft in place while brushing as an important factor of after care. 

  • Knotting and dreadlocks indicate that this aftercare procedure has not been followed. 

  • Client choice of shampoo and conditioner may affect the quality of the hair extensions in the long term. Client will be advised of recommended products in studio and advise that shampoos and conditioners that contain Alcohol, Parabens and/or Sulphates will damage the hair extensions. 

  • Hair Extensions are to be brushed twice daily with a detangling brush. 

  • Change of mind with placement of hair extensions incur a full refit/install cost.

  • Replacements and fix up policies do not apply if hair has been dealt with another hair extensions technician / hairdresser for the purpose of dying, cutting or extensions services.
  • Clients that are aggressive, rude or refusing to follow Peachy's policies regarding aftercare and issue resolution processes will be refused a return to services

V Light Information pre and post installation. 

What are V-Light Extensions? Here’s everything you should know:

V-Light is an extensions application method (not a specific kind of hair) that pairs perfectly with Peachy Hair Extensions. The new method uses UV light to adhere individual strands of hair to create a natural look without the need for bonds, tabs or wefts.

 

Here’s everything your clients should know about V-Light extensions:

 The latest innovation in extension installation methods. Read on for everything you need to know about V-Lights, how they differ from other extensions installation methods and most importantly transform your hair density in the most discreet and non-damaging way possible.

 

 

  • Since V-Lights are undetectable, they are perfect for filling in low-density areas of hair like the hairline and top of the head

  • The application process includes a UVA-emitting LED light at 395nm, which is approved by the FDA for medical use and poses no risk to skin or eyes

  • The LED curing device generates minimal heat, ensuring a comfortable experience for clients

  • V-Light can be used with any type of hair or hair extension

 

Here’s what your clients should know about V-Light maintenance:

 

  • With proper application and maintenance, V-Light Extensions can last 3 to eight weeks

  • Avoid heat at the attachment points

  • Use sulfate-free shampoo

  • Avoid saturating the attachment points with oils, conditioners and alcohols

  • Carefully comb your hair when V Lights are installed. Brushes with fine or thicker teeth may come in between and loosen the bond.

 

If bonds are compromised within the time frame please contact Peachy.

Clients will be directed through a series of procedures to determine a future outcome should the hair or bond are not the desired outcome. Peachy values their clients and continues to builds trust with clients through following practices with integrity and a solution focused approach.

I Agree To The Terms and Conditions.

Please fill out the form to confirm you have read and agreed to the terms and conditions. 

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